HTC Bills, Statements & Payments Support

You can click here to pay your bill online, or click View/Pay Your Bill at the top of the website.
For questions about your bill, not answered here, please contact us at 706.376.4701, or submit a form from the support page.

Does HTC require a deposit?

Deposits may be charged based on credit history. There may be a set up fee for services installed.

What should I expect on my first bill?

AT HTC we bill for the current month. On the first bill you should look to be charged for 1 full month of service, which is your current month. You will also see a line detail on your bill titled “Other Charges and Credits see detail” that includes any partial charges, connection fees or equipment bought. Your partials will be a prorated amount from the day your services were connected until the last day of your billing cycle. All charges will be detailed in the following pages of your statement.

How long does it take to get service installed?

Installation dates can vary depending on the location and services requested. Normally you can expect 5-7 business days for installation. If construction is required, you will be advised of the construction completed date and an appointment will be made for you as soon as the construction is complete.

Where can HTC bills be paid?

Bills can be paid in person at any of our local offices, online using online bill pay, by authorized bank draft, over the phone with a Credit Card or by mail at:
P.O. Box 388
Hartwell GA 30643

What are all the government charges on my bill?

Federal Access per FCC
Long distance phone companies use the customer lines of local phone companies to provide long distance service. The Subscriber Line Charge (CALC) compensates the local phone company for costs associated with providing these lines.

Federal Universal Service Charge
The Universal Service Fund is a federal government program that helps bring affordable basic phone service to all Americans. The program also assists schools, libraries, and rural health care providers in obtaining phone service. Some long distance companies add a USF charge onto their bills to cover their support requirements for this program.

Universal Service Fund
This fee pays for a federal program that provides affordable telephone service to low-income consumers, high-cost areas (e.g. rural areas), schools and libraries, and rural health care providers. This charge is also billed under titles such as the Federal Universal Service Fee,” “Universal Connectivity Charge,” or the Universal Service Carrier Charge.”

Who gets your money?
Your telephone company contributes to the Fund based on its interstate revenues. This contribution goes to the Universal Service Administrative Company (USAC), a private, non-profit corporation. The USAC distributes the money to eligible telephone companies which helps pay for costs associated with providing service to eligible consumers. Once again, telephone companies are not required to bill you for this charge, but virtually all of them do.

Georgia Relay Service Fund
This surcharge, as ordered by the Georgia Public Service Commission, funds the Georgia Relay Service center, which transmits and translates calls for deaf, hearing and speech impaired persons.

Enhanced 911 Charge
All telephone lines are charged a monthly 911 fee. It is imposed by the county governments on every line served by the 911 emergency service.